UX Research&


I have always been a curious, analytical thinker. I started my career as a successful business development professional. However, there was always a tickle in the back of my mind while I worked- how could the product, service, and process I'd been working with be optimized for the user? The day I crossed paths with the field of User Experience was the day my professional aspirations changed course. I completed my Masters in Human-Computer Interaction at DePaul University in August 2017. However, that tickle in my mind hasn't left- how can I apply what I have learned about accessible technology design to new and exciting projects? I have a strong grasp of the human-centered design process and have practiced UX research in both industry and academic contexts. Along with my UX research skill set, I also am proficient in technical writing and have authored both academic peer-reviewed publications and professional UX research reports. I thrive in diverse teams and possess strong organizational skills that have led to consistent leadership and mentoring roles. Feel free to contact me if you have questions or interest in my academic publications or professional portfolio samples! 




Please feel free to walk through a small selection of my recent work showcasing my UX research & UX design skill set. 


DePaul University- 2017


Master of Science: Human-Computer Interaction 

GPA: 3.94/4.0

Summa Cum Laude


St. Mary of the Woods College- 2010


Bachelor of Science: Equine Business Management
Minor: Equine Science
GPA: 3.91/4.0 
Summa Cum Laude 

January 2016 - August 2017

Office Manager
Account and budget management- Quickbooks Enterprise 
Manage customer billing and vendor relations
Generate sales and business reports 

July 2015 - December 2015

Business Development

Gained partnerships with national tourist attractions- Skydeck Chicago 
Designed and implemented company-wide referral program
Assigned to revamp and format sales division presentation materials


September 2013 - April 2014

Staffing Consultant

Business development and personnel recruiting- Manufacturing and Logistics
Completed Randstad University Training certifications

In first 10 weeks- Prospected and qualified 150 customers
Landed 2 new clients while still in Randstad University Training

May 2018- August 2018

UX Research (Contract)

Directed, scoped, and presented a UX Discovery Research Project 
Moderation of qualitative research interviews
Creation of interview moderation guides and protocol
Observations and note-taking on qualitative studies- Validately
Unmoderated usability test development and creation- UserZoom
Screener development and creation
Participant recruitment- Respondent

May 2016- August 2016

UX Research Associate- Intern

Moderation of qualitative research interviews
Observations and note-taking on qualitative studies

Optimal Workshop- Reframer
Experience cutting, editing, and creating qualitative research videos
Experience with Tobii eye tracking technology
Survey development and creation
Participant recruitment  

May 2014 - July 2015

Field Sales Representative

Sales, fitting, and service of fine French saddles for horse and rider
Top Producer, Volume and Margin, May Training Class 2014
140% Increase in new sponsorship contracts since new territory launch
Chosen to mentor and train new hires, 2015


I'm impossibly friendly, I promise! Feel free to contact me via the pretty purple contact box or at mbungum88@gmail.com

I look forward to hearing from you!

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